Information systems and organizational change

Информационные системы и организационные изменения
Peter G. W. Keen
1981-01-01

coalition-buildinginformation systemsorganizational changeresistance to changesocial inertia
This paper discusses long-term change in organizations in relation to information systems. It reviews causes of social inertia, resistance and counterimplementation. It stresses the pluralistic nature of organizations. Tactics for managing change rely on incremental, facilitative approaches. These limit strategic change which requires coalition-building and careful attention to political mechanisms.
1
Incremental and facilitative change-management tactics can support adaptation but limit the scope of strategic organizational change.
2
Information systems–driven organizational change is shaped by social inertia, resistance, and counterimplementation.
3
Organizations are pluralistic, so change processes reflect competing interests and political dynamics rather than purely technical factors.
4
Strategic change requires coalition-building and careful attention to political mechanisms within the organization.

organizational change in relation to information systems

causes of social inertia, resistance, and counterimplementation, and political mechanisms and coalition-building shaping long-term strategic change

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1981-01-01
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Peter G. W. Keen
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