Access-Based Consumption: The Case of Car Sharing: Table 1.

Потребление на основе доступа: случай каршеринга
Fleura Bardhi, Giana M. Eckhardt
2012-10-25

Zipcaraccess-based consumptioncar sharingmarket mediationtemporality
Access-based consumption, defined as transactions that can be market mediated but where no transfer of ownership takes place, is becoming increasingly popular, yet it is not well theorized. This study examines the nature of access as it contrasts to ownership and sharing, specifically the consumer-object, consumer-consumer, and consumer-marketer relationships. Six dimensions are identified to distinguish among the range of access-based consumptionscapes: temporality, anonymity, market mediation, consumer involvement, the type of accessed object, and political consumerism. Access-based consumption is examined in the context of car sharing via an interpretive study of Zipcar consumers. Four outcomes of these dimensions in the context of car sharing are identified: lack of identification, varying significance of use and sign value, negative reciprocity resulting in a big-brother model of governance, and a deterrence of brand community. The implications of our findings for understanding the nature of exchange, consumption, and brand community are discussed.
1
Access-based consumption deters formation of brand community around the service.
2
Access-based consumption differs from ownership and sharing across six distinguishing dimensions: temporality, anonymity, market mediation, consumer involvement, type of accessed object, and political consumerism.
3
Access-based governance produces negative reciprocity and a 'big-brother' model of oversight among users.
4
In car-sharing (Zipcar) context, access leads to lack of consumer identification with the accessed object or service.
5
Use value and sign value have varying significance for consumers in access-based car sharing, rather than consistent symbolic attachment.

Car sharing (access-based consumption of vehicles, studied via Zipcar consumers)

How access (vs. ownership/sharing) shapes consumer-object, consumer-consumer, and consumer-marketer relationships across six dimensions (temporality, anonymity, market mediation, consumer involvement, type of accessed object, political consumerism) and the resulting outcomes for identification, use/sign value, reciprocity/governance, and brand community in car sharing

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2012-10-25
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Fleura Bardhi
Giana M. Eckhardt
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