Artificial intelligence and effective governance: A review, critique and research agenda
Искусственный интеллект и эффективное управление: обзор, критика и программа исследований
2020-01-01
SCID: 54.1/wuhpr26f
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artificial intelligencedigital governanceeffective governancegovernment sectorssystematic review
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Abstract (AI)
The paper provides an overview of how Artificial Intelligence (AI) is applied in different government sectors. Our methodology is based on a systematic review of 74 papers retrieved from Web of Science and Scopus databases. We find that the extant literature is less focused on healthcare, ICT, education, social and cultural services, and fashion sector; while ignoring the practical implementation of AI in these sectors. We present an organizing framework stating different areas related to governance and throws light on research gaps in the extant literature that can be further worked upon for promoting the research in digital governance.
Key Findings
1
An organizing framework maps governance-related areas and highlights research gaps to guide future digital-governance research.
2
Existing research pays comparatively less attention to healthcare, ICT, education, social and cultural services, and fashion-sector applications of AI.
3
The literature largely overlooks practical implementation of AI in the identified under-researched government sectors.
4
The paper systematically reviews 74 studies from Web of Science and Scopus on artificial intelligence applications across government sectors.
Research Object
Artificial intelligence applications in government sectors
Research Subject
Governance-related areas, implementation gaps, and research directions for effective digital governance
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Publication Date
2020-01-01
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