Corporate digital responsibility

Корпоративная цифровая ответственность
Jochen Wirtz, Laura Brandimarte, Sarah Diefenbach, Lara Lobschat, Benjamin Mueller, Felix Eggers, Mirja Kroschke
2019-11-28

corporate digital responsibilitydata ethicsdigital technologiesdigital technology governanceorganizational culture
We propose that digital technologies and related data become increasingly prevalent and that, consequently, ethical concerns arise. Looking at four principal stakeholders, we propose corporate digital responsibility (CDR) as a novel concept. We define CDR as the set of shared values and norms guiding an organization's operations with respect to four main processes related to digital technology and data. These processes are the creation of technology and data capture, operation and decision making, inspection and impact assessment, and refinement of technology and data. We expand our discussion by highlighting how to managerially effectuate CDR compliant behavior based on an organizational culture perspective. Our conceptualization unlocks future research opportunities, especially regarding pertinent antecedents and consequences. Managerially, we shed first light on how an organization's shared values and norms regarding CDR can get translated into actionable guidelines for users. This provides grounds for future discussions related to CDR readiness, implementation, and success.
1
An organizational culture perspective is proposed for translating CDR values and norms into actionable guidelines and compliant behavior.
2
CDR is defined as shared organizational values and norms governing four processes: technology creation and data capture, operation and decision-making, inspection and impact assessment, and refinement.
3
The conceptualization establishes directions for future research on CDR antecedents, consequences, readiness, implementation, and success.
4
The framework focuses on responsibilities toward four principal stakeholder groups, although the abstract does not specify them individually.
5
The paper introduces corporate digital responsibility (CDR) as a framework for addressing ethical concerns arising from widespread digital technologies and data.

Corporate digital responsibility (CDR) as an organizational set of shared values and norms governing digital technology and data processes

shared values and norms guiding the creation, capture, operation, decision making, inspection, impact assessment, and refinement of digital technology and data

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Publication Date
2019-11-28
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Authors
Jochen Wirtz
Laura Brandimarte
Sarah Diefenbach
Lara Lobschat
Benjamin Mueller
Felix Eggers
Mirja Kroschke
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